Looking for a simple way to connect with your customers on a personal level? Scott Louie and Herna Cruz-Louie from Flinc suggest sending them a handwritten thank-you note.
If possible, send a short, handwritten thank you note with each order.
Something really simple goes miles to build rapport with your customer. It can be something along the lines of:
Hi John,
Thanks for your order.
Enjoy!It’s consistently the most well-received element of our customers’ purchases. It only takes 10 seconds, and most importantly it gets us repeat business.
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